FAQs

Thank you for shopping at Sephora, we hope you enjoyed your experience!

Our return policy differs by country:

• UAE & KSA:

The products you purchased online can be exchanged or returned at any Sephora store in UAE or KSA.
Please make sure to bring your invoice (received by email or available to download from your online account), and a Sephora staff member will assist with processing your return or exchange in-store.

• Kuwait, Qatar, Bahrain, and Oman:

To return a product delivered to Kuwait, Qatar, Bahrain or Oman please contact our Customer Service at customercare@sephora.ae. Click here for more details. In-store returns will not be accepted.
 

*Timelines are calculated from date of delivery.

Beauty products purchased through our click and collect delivery method must be returned in store.

All products must be returned to us, unused and with all Sephora tags, if any, still attached and in the same condition as received, in good condition and in their original box and packaging, along with the original invoice.

We will not accept any returns for products if the original packaging has been opened or tampered with. Returns that are damaged or soiled may not be accepted. Original shipping and handling costs are non-refundable unless the items are defective or damaged.